Our Team

Meet the team

  • Nicolas_Hildenbrand.jpg
    Nicolas Hildenbrand Founder & CEO LinkedIn
  • Ronan.jpg
    Ronan Pensivy COO LinkedIn
  • Alexander Friedman
    Alexander Friedman Executive Board Member LinkedIn
  • Mike.jpg
    Michael Niven Managing Director UK LinkedIn
  • Raphael.jpg
    Raphael Roche Managing Director USA LinkedIn
  • Julia.jpg
    Julia Hermann Sales Manager CH & DE LinkedIn
  • Mehdi.jpg
    Mehdi Radgohar IT Manager LinkedIn
  • Valentin.jpg
    Valentin Binggeli Digital Marketing Manager LinkedIn
  • Victoria.jpg
    Victoria Gasic Logistics Manager LinkedIn
  • Lionel.jpg
    Lionel Clerc Financial Officer
  • Nicolas.jpg
    Nicolas Ricklin Senior Developer LinkedIn
  • Corwin.jpg
    Corwin Hayslip Developer LinkedIn
  • Alex Chen
    Alex Chen Sales Specialist USA LinkedIn

Frequently Asked Questions

You can pre-qualify one of two ways: Complete an application by clicking "Join Us" under Check Your Eligibility on the Home Page or by selecting a watch and clicking on the monthly payment button.

Citizens Pay checks eligibility using a soft credit pull which will only be visible to you and will not impact your score or be visible to other potential lenders.

Applying for a Citizens Pay Line of Credit is easy. You will be asked to provide your: Full name, date of birth, social security number, permanent residential address, mobile phone number, email address, and annual income. In some cases, you may also be asked to provide a previous address.

Your purchases may be returned to us within 10 days of delivery. Only watches in perfect condition that have not been worn and in their original packaging can be returned or exchanged. All refunds will be credited in the same tender used for the original purchase. For more information, please visit our Shipping & Returns page.

Delivery times vary depending on the brand and the model. Usually, it takes an average of two to three business days for your watch to be shipped (subject to availability).

Still have a question?
Read more here. Or, reach out.