FAQ

Please find below your frequently asked questions.
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Frequently Asked Questions

You can pre-qualify one of two ways: Complete an application by clicking "Join Us" under Check Your Eligibility on the Home Page or by selecting a watch and clicking on the monthly payment button.

Citizens Pay checks eligibility using a soft credit pull which will only be visible to you and will not impact your score or be visible to other potential lenders.

Once you review and agree to the Line of Credit Terms and Conditions and submit the Line of Credit application, Citizens Pay will use a hard credit pull to help make a credit decision. The hard credit pull inquiry will be reflected on your credit report.

Applying for a Citizens Pay Line of Credit is easy. You will be asked to provide your: Full name, date of birth, social security number, permanent residential address, mobile phone number, email address, and annual income. In some cases, you may also be asked to provide a previous address.

Your purchases may be returned to us within 10 days of delivery. Only watches in perfect condition that have not been worn and in their original packaging can be returned or exchanged. All refunds will be credited in the same tender used for the original purchase. For more information, please visit our Shipping & Returns page.

Delivery times vary depending on the brand and the model. Usually, it takes an average of two to three business days for your watch to be shipped (subject to availability).

We offer fast and free shipping via UPS on every order. Direct signature will be required. You will receive an email confirmation that your order has shipped with the tracking number and how to track your order.

All our new watches are delivered in their original box with certificate and the manufacturer's international warranty. The manufacturer’s warranty for timepieces varies by brand and style, however, most warranties are valid for two years from the date of purchase.

Watchdreamer is partnered with Citizens Pay to offer customers the option to Buy Now, Pay Later. A Citizens Pay Line of Credit enables you to purchase a watch at 0% APR over 12, 24 or 36 months. You will receive a monthly statement via email. We recommend setting up automatic payments to ensure that your bill is paid on time.

Other than the Citizens Pay Line of Credit, we accept several major credit cards including American Express, Mastercard, Visa, Discover, Union Pay and Apple Pay.

Yes, up to the amount of your credit line with Watchdreamer

We are available by phone at (917) 983-0240 during our business hours, which are Monday - Friday: 9:00am – 6:00pm CST.

Our office is closed during the following holidays: New Year’s Day, Martin Luther King Jr. Day, President’s Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Columbus Day, Veterans Day, Thanksgiving, and Christmas.

We are also available via email at any time:

Watchdreamer offers after-sales service. We can arrange for your watch to be transported to the manufacturer, or we can direct you to the nearest watch retailer who can repair your watch under its warranty.

Watchdreamer offers free secure return shipping through UPS. All returns must include the original packaging along with original paperwork. To obtain a return label, please contact us at (917) 983-0240 or at support-us@watchdreamer.com.

We’re sorry to see you go! Please email us at info-us@watchdreamer.com with your name and address.

Your Social Security Number (SSN) is one of the pieces of information that will be used to retrieve your credit profile and ensure that we are evaluating the credit history of the right person. This must be a Social Security Number issued by the United States government.

Most people who are pre-qualified for the program are approved for a Citizens Pay Line of credit. However, there are times where the information gained from doing a full review of your application and credit history may cause your application to be declined. In that case, Citizens Pay will send you an email with more information about the reason(s) your application was declined.

Yes. You will receive an email from Watchdreamer with a link to make a down payment. Once the down payment is received, we will confirm your order.