FAQ

Please find below your frequently asked questions.
If you need more information, please feel free to:

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Frequently Asked Questions

Only people who have been living in Switzerland for more than two years, with at least a B permit, and are aged between 20 and 70 years are eligible for a 0% loan.

You will only be asked for your identity document (B or C permit or Swiss identity document).

Your order can be cancelled or exchanged within 10 days from its delivery date.

from the date of receipt of your order. Only watches that have not been worn, in perfect condition and in their original packaging can be returned or exchanged.

All new watches are delivered with their original box and certificate as well as the official international warranty. Pre-owned watches are checked by a professional and, in case the original warranty has expired, Watchdreamer offers you a 12-month Warranty.

Your request is processed instantaneously from Monday to Friday between 8:00 am and 6:00 pm, and outside these hours within 12 hours.

Once your contract signed, your watch is ordered from the Manufacture. Our team informs you of the delivery time, and then confirms the shipment.

Delivery times vary depending on the brand and the model. Usually, it takes an average of 5 days to be delivered (subject to availability).

Your order is sent to you free of charge in a parcel against signature via DHL Express.

If you would like to collect your order from our premises, we will be happy to receive you.

  1. Choose the duration and the amount of your financing
  2. Fill in your details and upload your identity document
  3. Validate your request which will be processed instantly
  4. Sign your contract digitally

Your contractual partner is Watchdreamer SA. You will find all the important information in our in our general terms and conditions.

Yes, up to a maximum loan amount of CHF 10’000.-

Yes, you can settle it at any time without additional costs.

  • 0% loan for watches from CHF 1'000.- to CHF 16'000.
  • Bank transfer
  • Credit card
  • Twint
  • Apple Pay

For further general information: info-ch@watchdreamer.com

For all questions related to your order: order-ch@watchdreamer.com

For after-sales service: support-ch@watchdreamer.com

For a matter of confidentiality, we do not have access to your data qualifying your acceptance or refusal and therefore cannot inform you about the reasons for their possible refusal.

No, it is not considered a debt for our financial partner.