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Frequently Asked Questions

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    Am I eligible for a 0% loan?

    To qualify for 0% financing, you must meet the following criteria
    - Reside in Switzerland and have held a B or C permit for more than two years, or be a Swiss citizen.
    - Be at least 20 years old.

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    What documents do I need to apply for a 0% loan?

    You will only be asked for your identity document (B or C permit or Swiss identity document).

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    Can I return my order?

    Your order can be cancelled or exchanged within 10 days from its delivery date.

    from the date of receipt of your order. Only watches that have not been worn, in perfect condition and in their original packaging can be returned or exchanged.

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    Does my watch come with a Warranty?

    All new watches are delivered with their original box and certificate as well as the official international warranty. Pre-owned watches are checked by a professional and, in case the original warranty has expired, Watchdreamer offers you a 12-month Warranty.

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    How long does it take to process my financing request?

    Your request is processed instantaneously from Monday to Friday between 8:00 am and 6:00 pm, and outside these hours within 12 hours.

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    My 0% loan application has been accepted, what happens now?

    Once your contract signed, your watch is ordered from the Manufacture. Our team informs you of the delivery time, and then confirms the shipment.

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    What is the delivery time?

    Delivery times vary depending on the brand and the model. Usually, it takes an average of 5 days to be delivered (subject to availability).

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    What are my delivery options?

    Your order is sent to you free of charge in a parcel against signature via DHL Express.

    If you would like to collect your order from our premises, we will be happy to receive you.

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    What steps do I have to take to buy a watch with a 0% loan?

    1. Choose the duration and the amount of your financing
    2. Fill in your details and upload your identity document
    3. Validate your request which will be processed instantly
    4. Sign your contract digitally
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    Who is my contractual partner when I buy a watch?

    Your contractual partner is Watchdreamer SA. You will find all the important information in our in our general terms and conditions.

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    Can I order several watches?

    Yes, up to a maximum loan amount of CHF 10’000.-

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    Can I settle my 0% loan before the due date?

    Yes, you can settle it at any time without additional costs.

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    What payment methods are available?

    • 0% loan for watches from CHF 1'000.- to CHF 16'000.
    • Bank transfer
    • Credit card
    • Twint
    • Apple Pay
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    How can I contact Watchdreamer?

    For further general information:

    For all questions related to your order:

    For after-sales service:

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    Why was my application for a 0% loan denied?

    For a matter of confidentiality, we do not have access to your data qualifying your acceptance or refusal and therefore cannot inform you about the reasons for their possible refusal.

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    Is a mortgage or a leasing considered a debt?

    No, it is not considered a debt for our financial partner.

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