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Frequently Asked Questions

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  What are the conditions for obtaining a financing with Watchdreamer France?

  You must be over 18 years of age, reside in France, have a French bank account, and receive a salary

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  What are the minimum and maximum amounts for a purchase financed through financing?

  You can finance purchases from €500 up to €15 000. However, it is possible to order a watch costing up to €20 000, with the difference to be paid as a downpayment

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  Do I need to pay a deposit?

  No, no deposit is required for financing between €500 and €15 000.

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  How long does it take for my financing application to be approved?

  Approval is instantaneous, provided that the customer grants access to their financial data.

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  Can I choose the financing duration?

  Yes, you can choose between 12, 24, 36 or 48 months

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  Can I have my order delivered to an address other than the one listed on my contract?

  Yes, provided that you validate your identity through an authentication process

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  Can I repay my loan early?

  Yes, early repayment is possible at any time

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  What are the delivery times?

  Delivery takes between 3 and 5 working days from the end of the financing withdrawal period, subject to availability from our supplier or manufacturer.

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  How can I find out if a watch is available?

  All watches displayed are available, subject to stock at the manufacturer or supplier.

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  How can I track my order?

  You will receive an email at each stage. Once your order has been shipped, you will receive a tracking number. We are available to answer any questions you may have

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  Can I collect my order in store?

  Watchdreamer does not have a physical store. Therefore, collections are not possible

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  Do you deliver abroad from France?

  No. For orders with financing, delivery is exclusively reserved for France

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  What should I do if my watch is damaged upon receipt?

  Please contact us immediately. We will arrange a return for exchange or refund

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  Can I cancel my order?

  Yes, you can cancel your order up to 14 days after receiving it

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  What is the withdrawal period?

  14 days after delivery

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  How do I return a watch?

  We will send you a return label and arrange for collection via DHL

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  Is the return free of charge?

  Yes

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  How long does it take to get a refund?

  If no deposit has been paid, the financing is simply cancelled upon receipt of the return. If a deposit has been paid, it will be refunded within 30 days.

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  Can I exchange my watch for another model?

  Yes, absolutely

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  Are the watches new and authentic?

  Yes. Watchdreamer offers new watches and a selection of pre-owned watches, mainly Rolex and Tudor. All our watches are certified authentic

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  What documents are provided with my watch?

  New watches come with their international manufacturer's warranties. Pre-owned watches come with a certificate of authenticity

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  Are watches covered by a warranty?

  Yes. New watches are covered by the manufacturer's warranty (from 2 to 5 years, or even 7 years depending on the brand). Pre-owned watches are covered by a 2-year warranty from Watchdreamer

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  Is the warranty valid in France?

  Yes. It is international for new watches and provided by Watchdreamer for second-hand models

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  Do you offer an extended warranty?

  No, Watchdreamer does not offer an warranty extension, but some manufacturers allow you to extend the warranty on their official website

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  Can I adjust the strap myself?

  Yes, but for greater precision, we recommend having it done by a professional

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  Do you offer a sizing service?

  No, we recommend having this done by a professional once your order has been delivered for greater accuracy

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  Can I have my watch serviced with Watchdreamer?

  We do organise return of new watches to the manufacture and second-hand models to our approved partner centre.

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  How should I care for my watch?

  Avoid shocks and water for non-waterproof models, and have it serviced every 4 to 5 years

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  How can I contact you?

  By phone, email or via our online chat service

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  What are your opening hours?

  Monday to Friday from 8 a.m. to 12 p.m. and from 1.30 p.m. to 5 p.m

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  Do you offer personalised support?

  Yes, our team is available by phone, email and chat to advise you

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  Can I visit you in person?

  No, Watchdreamer is an online-only platform