FAQ

Please find below your frequently asked questions.
If you still need some information, please feel free to:

Contact us!

Frequently Asked Questions

Your order may be cancelled or exchanged within 14 days from it’s delivery date. Only watches that have not been worn, in perfect condition and in their original packaging can be returned or exchanged. We will not accept any return if the product shows signs of wear, if it has been used or modified in relation to its original state in any way, or if the return period of 14 days has expired.

Only people residing in Germany and who are 18 years old minimum and 65 years old maximum, are eligible for a 0% loan application. In the case of a purchase with direct payment, anyone anywhere can freely buy on our website.

Your contractual partner is our company: Watch Dreamer SA. You will find all important information in our general terms and conditions. When you make your purchase on our platform, the terms and conditions will be available for reading during the purchasing process and your acceptation will be requested in order to validate your order.

All our watches come with their original case and certificate as well as the brand’s international warranty.

These are the payment methods that we accept :
- 0% loan request for watches up to € 50’000,-
- Bank transfer
- Credit card

You will be asked for an identity verification. In certain cases, a copy of a recent salary slip could be required.

Each individual is entitled to a single contract for a total amount of € 50’000,- maximum. Once it is entirely paid, you will freely be able to order again on our platform.

First of all, congratulations!

Our team will contact you to arrange delivery and you will soon be the happy owner of your new watch.

Once your application is received, our team will process it within the hour (business hours Monday to Friday). You will then receive a response within a day.

You will receive the reasons of this refusal by postal mail directly from our financial partner.

For a matter of confidentiality, we do not have access to your data qualifying your acceptance or refusal and therefore cannot inform you about the reasons for their possible refusal.

We work with DHL and/or FedEx and all our watches are shipped in packages against signature. As soon as your watch is ready to be shipped, you will receive an e-mail from us informing you of the delivery day at your home. You will then receive the tracking number and the additional information of your shipment via e-mail from DHL/FedEx. In the event that you are unable to retrieve your package on the scheduled date, you will be able to reschedule an alternate delivery time directly with DHL/FedEx.

Delivery times vary depending on the brand, model and financial option of your order. We will contact you directly to inform you of the delivery time specific to your order.

You will receive your order once your contracts are signed and returned as well as your identity verified. The watch will belong to you as soon as you receive it.

In the event that you are unable to retrieve your package on the scheduled date, you will be able to reschedule an alternate delivery time directly with the transporter.

You can balance the remaining amount to the contract due at any time and at no additional cost. You can also pay more during a monthly payment and the remaining balance will automatically be adapted.

For further information: info-de@watchdreamer.com

For all questions related to your order: order-de@watchdreamer.com

For after-sales service: support-de@watchdreamer.com