General conditions of sale

The General Conditions of Sale (GCS) presented below apply to sales made by the company Watchdreamer SA. The GCS presented below exclusively concern the company Watchdreamer SA and any natural person or corporation (Customer) making a purchase on the website.

The GCS may be modified at any time, and the user of the website and the Customer acknowledge being aware of the applicable GCS on the date of placing an order. By placing an order, the Customer expressly agrees to all the terms of the GCS applicable on the date of the purchase.


Customers may place an order in various ways (website, email, telephone, etc.). For orders on the website.  Contractual information is presented in French and English. Orders on the website are placed via a secured connection.

First, Watchdreamer SA reserves the right for orders coming from a foreign country with a payment that present suspicious characteristics (suspicious credit card, banking risk, customs risk, etc.) not to proceed with delivering the order without additional verifications, which may delay delivery times.

Second, Watchdreamer reserves the right to cancel or refuse any order from a Customer with whom there is a dispute pertaining to the payment of a prior order.

Any Customer order that has been confirmed by sending an order confirmation is considered to be firm and definitive as soon as it is received by Watchdreamer.

Any modification of an order for any reason whatsoever requires prior written approval by Watchdreamer. The delivery of an order will only be made upon the full receipt of payment for the order by the Customer.


All indicated prices are public prices and are expressed in Swiss francs and include tax. For orders to a country besides Switzerland, any customs fees or local taxes will be the recipient’s responsibility. All orders, no matter the origin, are payable in Swiss francs.

Watchdreamer reserves the right to modify its prices at any time. However, any product purchased will be billed based on the prices applicable at the time of the recording of the customer’s order. In any case, the price to be paid by the customer is the price indicated on the website at the time of purchase as well as in the order confirmation and the corresponding invoice.

Products remain the property of Watchdreamer until the full payment of the price is made by the Customer.


Our product offers and prices are valid as long as they are visible on the website, limited to available stock. Our product offers are proposed as limited to available stock. We will attempt to post stock availability to our website in real time.

In any case, indications about produce availability are provided to you at the time you place your order. In the event where a product is unavailable after placing your order, Watchdreamer will immediately indicate a new delivery time by any means as soon as the information is received. In this case, the Customer may cancel the order and be reimbursed for any advance payment that might have been made to Watchdreamer.

The reimbursement will be made at Watchdreamer’s discretion by crediting the Customer’s bank account.

In the event of bankruptcy, Watch Dream reserves the right to cancel all or some of the order already paid for and in this case, is obliged to reimburse the Customer for any amounts which may have already been paid.


All orders will be processed upon receipt of full payment by the Customer. The validation time for the payment and shipment of the order will vary depending on the payment method chosen. In any case, Watchdreamer reserves the right not to deliver an order if there is continued doubt as to the integrity of the payment by the Customer.

Delivery of products ordered is made to the delivery address indicated by the Customer during the ordering process. Watchdreamer may not be held responsible for errors in the delivery address provided by the Customer.  The Customer may also take possession of the watch directly from the Watchdreamer SA premises in Pully.

Delivery times vary depending on the brand, model and financial option of your order. We will contact you directly to inform you of the delivery time specific to your order.

The Customer may request to cancel the order if its delivery has not occurred, within fifteen (15) full days after the delivery date indicated by Watchdreamer, unless this delivery delay is due to a force majeure event as defined by Swiss law, an error in the delivery address indicated by the Customer, not receiving payment from the Customer, or a failure to execute/deliver by the transporter in charge of delivery.


The website uses a secured payment platform using the 3DSecure system, which guarantees the reliability of optimal protection of your banking data. With the 3DSecure system, you will receive an SMS on your mobile phone with a validation code for online payment.

Paying for your purchases is made in full either with a credit card (Visa, MasterCard) or by bank transfer (BIC + IBAN).

Advance payments or deposits made by the Customer are non-refundable except for amounts paid as part of a credit request that is not accepted by the credit organization or for which the Customer has asserted their right to withdraw within the legal time of 14 days. Furthermore, after a time of three weeks without paying for the entire order, the product will be put back up for sale and the order will be automatically cancelled. Watch Dream will keep the amount received as damages and interest.


In compliance with applicable law, the Customer has a withdrawal time of 14 days starting from the day the order has been placed on our website. However, costs for returning the product are the Customer’s responsibility, who must make sure to have the product delivered by secured express shipping by a transporter specializing in high-value items.

The refund may be made via the same payment method as for the purchase, or via another payment method at no additional cost to the Customer. Note that in case of payment by credit card (online or at the showroom), Watchdreamer will refund the Customer by deducting the registry costs relating to the initial payment made by the Customer.

For purchases or reservations for pickup at the Watchdreamer offices or directly from a retailer selling the watch in question, the withdrawal time of fourteen (14) days does not apply.


The website is subject to a secure system for payment methods and personal data. We use SSL encryption, a payment platform, as well as a set of scrambling and encryption processes to protect, as effectively as possible, all sensitive data relating to payment methods.


The Watchdreamer brand is trademarked with the Federal Institute of Intellectual Property. All texts, comments, writing, illustrations, and images reproduced on the website are reserved as copyright as well as under intellectual property rights throughout the world.


All new watches purchased from Watchdreamer are covered by their factory warranty for two to five years depending on the brand. All used watches purchased from Watchdreamer are guaranteed for 1 year (12 months) from the date given on the invoice. During this period, Watchdreamer commits to repair any major manufacturing flaws at the time the watch is delivered, free of charge. However, a watch warranty does not cover: problems caused by an accident, problems caused by water, problems caused by improper handling of any sort, problems caused by lack of care or by unauthorized third-party intervention or any possible damages caused by them, or problems caused by worn out or damaged batteries, bracelets, casings or bezels, buttons, or crowns.


This contract is subject to Swiss law. The language of this contract is French.

In the event of a dispute, only the Swiss courts for the district in which the headquarters of the Watchdreamer Company will have jurisdiction.  


Watchdreamer is registered with the registry of trade under no. CHE-326.437.305. Watchdreamer commits not to disclose to any third party any information considered to be confidential which you may communicate to it. It will only be used to process your order and to reinforce and personalize communication and the product offer reserved for Watchdreamer Customers, especially via newsletters to which you may be subscribed. Furthermore, the e-commerce platform uses cookies in order to better meet the expectations of its customers and visitors. Therefore, cookies are only used by Watchdreamer in order to improve the personalized service given to you.